Unauthorized debits, failed ACH or wires, payment disputes, and account issues — open a support case and receive a Case ID you can track.
About 10 minutes · Case ID on submit · Not a government filing
A simple path from problem to Case ID — built for transfer support, not bureaucracy theater.
Pick a category and describe the transfer. Most people finish in about ten minutes.
We issue a private EFTC Case ID and surface practical next steps for your situation.
Use your Case ID on the Track page. Follow up by email when updates are available.
Choose the closest match — you can refine details in the form.
Money moved without your approval from bank, card, or app.
ACH, wire, or P2P that never arrived or was returned.
Charged for goods or services not received as expected.
Someone accessed your bank or payment account and moved funds.
Irrevocable send issues and recovery guidance pathways.
Something else related to electronic funds transfer support.
Look up status and notes anytime — no account required on this device.
Track a caseStraight answers about what EFTC is — and isn’t.
No. EFTC is a private Electronic Funds Transfer support portal at eftc.online. We are not the FTC, not a .gov site, and not a bank.
No. An EFTC case is a private support case. For official U.S. fraud reports, use reportfraud.ftc.gov.
A unique reference like EFTC-2026-AB12CD created when you submit. Use it on the Track page to review what you submitted on this browser.
Contact your bank or payment provider immediately to freeze or reverse activity. If you are in danger, call local emergency services. EFTC does not replace those steps.