Support

File a Complaint

Independent help for device and Apple Pay issues. Tell us what happened — we’ll work to make it right.

How it works

Filing a complaint is quick. Here’s what to expect after you submit:

1

Submit your complaint Fill in the form with your details and a description of the issue.
2

Get a Case ID We’ll show a 10-digit Case ID you can save for follow-up.
3

We review your case Our team receives the submission in our intake sheet and reviews it.
4

Resolution We aim to resolve complaints within 3–5 business days.

For urgent account or billing issues, keep your complaint ID ready when you contact Support.

We’re here to help with product and service issues.

Note: After you submit, you’ll get a tracking ID on this page. Save it to check status later.

Full Name *

Phone Number *

Email Address *

Account email *

Complaint Type *

Complaint Description *

Date of Incident *

Government ID upload *

Required. Photo or PDF of your ID (max 4 MB). Used to verify your complaint.

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